Software Development for Hospitality and Travel PMS, OTA Sync & Guest Experience
PMS integration, OTA channel management, guest experience platforms, revenue management, F&B POS, and travel booking platforms. Mews, Opera, Cloudbeds, Booking.com, Expedia. Shipped in 10 to 22 weeks. USD pricing.
We tell you whether your build sits on top of a PMS, replaces one, or extends an OTA channel manager.
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Who we've built for.
How we work in hospitality
- What we build
- PMS integration · OTA channel mgmt · Guest experience · RMS · F&B POS · Booking engines · Travel platforms
- Stack
- Next.js · Node.js · Python · PostgreSQL · AWS · Mews API · Opera OXI · Cloudbeds API · Stripe
- Compliance
- PCI DSS · GDPR · CCPA · SOC 2 · PSD2 SCA · WCAG 2.2 AA · GDS standards (Amadeus, Sabre, Travelport)
- Integrations
- Mews · Opera · Cloudbeds · SiteMinder · Booking.com · Expedia · Airbnb · Stripe · OpenTable · Toast
- Pricing in USD
- Booking engine from $9,500 · Guest platform from $15,000 · Multi-property suite from $35,000
- Output
- Production platform · PMS and OTA integrations · runbook · on-call coverage · SLA reporting
Hospitality software is where overbooking, channel rate parity, and on-property guest experience all collide. PMS data is the source of truth. OTA channel managers fight to keep rates synchronised. Guests expect mobile-first check-in, in-room control, and frictionless payment. This page covers what makes hospitality builds different, the segments we serve, what PMS integration actually looks like, the named clients we have shipped for, and what every category typically costs.
Named hospitality builds
Recent hospitality and travel-adjacent builds.
Marketplace platform with conversion-grade booking flow and multi-party payouts.
Read case study →Multi-supplier orchestration platform with sync, retry, and reconciliation patterns transferable to OTA work.
Read case study →Conversion-grade lifestyle platform with personalisation and lifecycle automation.
Read case study →Hospitality segments we serve
Property Management Systems (PMS) extensions
Custom modules built on top of Mews Marketplace, Oracle OPERA Cloud Marketplace, Cloudbeds Marketplace, or SiteMinder. Guest segmentation, group booking, loyalty extensions.
OTA and channel management
Inventory and rate sync across Booking.com, Expedia, Airbnb, Vrbo, Agoda, Hotelbeds. SiteMinder, RateGain, Lighthouse, or custom channel manager. Two-way sync with retry and reconciliation.
Guest experience platforms
Mobile check-in and key delivery, in-room control, in-stay messaging, post-stay survey, loyalty integration.
Revenue management systems (RMS)
Dynamic pricing models, competitor rate scraping, demand forecasting, length-of-stay optimisation. Integration with Duetto, IDeaS, RateBoard.
F&B and on-property POS
Restaurant POS, room-charge integration, multi-outlet support. Integration with Toast, Lightspeed, Oracle MICROS Simphony.
Direct booking engines
Conversion-grade booking engine for hotel direct channel. Loyalty-aware pricing, package builder, upsell flow.
Travel platforms (OTAs and tour operators)
Multi-supplier inventory aggregation, GDS integration (Amadeus, Sabre, Travelport), itinerary builder, NDC airlines distribution.
Vacation rental management
Multi-channel listing, pricing automation, smart-lock and access integration, cleaner and ops scheduling.
Related services: Custom Software Development, Web Development, Mobile App Development, API Integration, AI & Machine Learning, Automation Platforms, Cloud & DevOps.
Use cases — concrete examples with cost ranges
Direct booking engine for hotel group
Conversion-grade booking engine on the hotel direct channel. Loyalty-aware pricing, package builder, upsell flow. PCI-compliant payment via Stripe or Adyen. Multi-language, multi-currency. PMS integration with Mews or Opera. Typical build 12 to 16 weeks. Range $9,500 to $15,000 depending on PMS integration depth and loyalty integration.
OTA channel manager
Inventory and rate sync across 5 to 10 OTAs. Direct API integration with Booking.com Connect, Expedia Quick Connect, Airbnb API. Aggregator fallback via SiteMinder for long-tail OTAs. Reconciliation queue for overbooking detection. Typical build 14 to 20 weeks. Range $25,000 to $35,000 depending on OTA count and reconciliation depth.
Mobile guest experience platform
Mobile check-in with ID scan and verification. Mobile key delivery via Bluetooth (ASSA ABLOY, dormakaba, Salto). In-stay messaging. Service request workflow. Loyalty integration. Stack: React Native plus Node.js plus PostgreSQL plus PMS integration. Typical build 12 to 18 weeks. Range $15,000 to $21,000 depending on lock vendor count and PMS integration depth.
Vacation rental management platform
Multi-channel listing across Airbnb, Vrbo, Booking.com. Dynamic pricing automation. Smart-lock and access integration. Cleaner and ops scheduling. Owner statements and trust accounting. Stack: Next.js plus Node.js plus PostgreSQL plus Stripe Connect plus channel APIs. Typical build 14 to 20 weeks. Range $25,000 to $35,000 depending on channel count and trust-accounting depth.
Why hospitality software is different
Hospitality builds carry three costs that a standard SaaS does not. First, PMS integration depth: Mews, Opera (Oracle OPERA Cloud and on-premise), Cloudbeds, RoomRaccoon, SiteMinder, protel are each different beasts with different APIs, certification programmes, and update cadences. Second, channel and rate parity: an inventory mistake propagated to Booking.com, Expedia, and Airbnb takes hours to recover and damages search ranking on each. Third, peak-event load: hotel-launch weekends, conference bookings, and seasonal spikes can be 10x base load, and overbooking caused by latency is a six-figure brand problem. We design hospitality builds around three principles. Treat the PMS as the source of truth for inventory and let everything else (booking engine, channel manager, guest portal) flow from it. Build channel integrations with retry, reconciliation, and a clear failure mode because OTA APIs go down at the worst times. Test the guest path under peak load weekly during pre-launch, not Q4-style once a quarter, because hospitality demand is event-driven year round.
Implementation roadmap
Five-phase rhythm for hospitality builds. PMS sandbox onboarding kicked off in week 1.
Discovery and PMS scope (2 weeks)
Target PMS list with certification requirements. OTA channel inventory. Output: integration map plus PMS onboarding plan.
Architecture and inventory-model design (2 weeks)
Inventory source-of-truth design. Channel sync pattern. Booking-engine cache strategy. Output: ADRs plus reconciliation spec.
Build (6 to 14 weeks)
Two-week sprints. PMS sandbox validation every sprint. Channel-sync stress testing. Web Vitals gate on booking engine surfaces.
Channel UAT and peak-load testing (2 weeks)
End-to-end PMS plus OTA flow. Load test at 10x baseline. Overbooking and rate-parity drift scenarios tested.
Launch and dual on-call (1 week plus 2 weeks)
Production deploy. Monitoring. On-call rotation. PMS and OTA escalation paths documented. Runbook delivered.
Tech stack and architecture
Default hospitality stack. Each layer chosen for PMS integration breadth, low-latency booking flows, and channel reconciliation.
- Front end: Next.js with TypeScript for booking engines and guest portals. React Native for mobile guest apps. WCAG 2.2 AA accessibility baseline.
- Application layer: Node.js or Python (FastAPI). Stateless services behind API gateway. Idempotency on bookings, refunds, and channel pushes.
- Data layer: PostgreSQL for transactional state. Redis for hot inventory cache. S3 for guest documents and ID storage with retention rules.
- PMS integration: Mews REST API. Oracle OPERA Cloud OHIP and OXI. Cloudbeds REST. SiteMinder Channel API. RoomRaccoon API. protel via API or file-based EOD batch.
- Channel management: Direct OTA APIs (Booking.com Connect, Expedia Quick Connect, Airbnb API) or aggregator (SiteMinder, RateGain, Lighthouse). Two-way sync via webhook plus poll-fallback.
- Payments: Stripe or Adyen for card. PSD2 SCA. Multi-currency. Apple Pay and Google Pay in mobile. Pre-authorisation flows for hotel deposits.
- Cloud: AWS or Azure. Multi-region for global travel platforms. CDN-accelerated media. Booking-engine deploys behind CDN with cache invalidation on inventory change.
Compliance and audit readiness
Every hospitality build ships with the controls regulators, OTA partners, and audit firms expect. PCI DSS for card data routed through tokenised gateway. GDPR for EU guest data including marketing-consent flows and right-to-erasure. CCPA and CPRA for California. PSD2 SCA for EU card payments. SOC 2 Type II for SaaS controls. WCAG 2.2 AA accessibility baseline because hospitality web accessibility litigation in the US has accelerated. GDS standards (Amadeus EDIFACT and NDC, Sabre, Travelport Universal API) for travel platforms.
Cost drivers we see in hospitality builds
Hospitality build cost varies 3x for the same surface area. These are the seven drivers we see push or pull on the number.
- PMS count and certification depth. Single PMS via marketplace is fast. Multi-PMS with bespoke certifications adds 25 to 40 percent.
- OTA channel count. Top 3 OTAs via aggregator is fast. Direct API integration with 8 to 12 channels adds substantial work and ongoing maintenance.
- Multi-property versus single property. Single property is the baseline. Multi-property chain or brand with cross-property loyalty adds 25 to 40 percent.
- Loyalty program complexity. No loyalty is fast. Tier-based loyalty with cross-channel earn-and-burn adds 20 to 30 percent.
- Mobile key and lock vendor count. One lock vendor is fast. Multi-vendor (ASSA ABLOY plus dormakaba plus Salto) adds vendor-specific integration work.
- Multi-currency and multi-region. Single-currency is the baseline. Multi-currency with FX, tax-per-region, and content-translation adds 20 to 35 percent.
- Revenue management depth. Static pricing is fast. Dynamic pricing with demand forecasting and competitor scraping adds 20 to 30 percent.
Pricing
Booking engine
From $9,500
- Single workflow, one PMS via marketplace, basic booking flow.
- 10 to 14 weeks.
Guest experience platform
From $15,000
- Single PMS, mobile-first guest experience, payment flow.
- 12 to 16 weeks.
OTA channel manager
From $25,000
- Multi-OTA inventory and rate sync with reconciliation.
- 14 to 20 weeks.
Multi-property suite
From $35,000
- Multi-property, PMS plus OTA plus loyalty plus guest experience.
- 18 to 26 weeks.
Maintenance retainer
From $1,750 / month
- On-call cover, PMS API change tracking, OTA reconciliation, dependency upgrades.
Hospitality trends shaping 2026 builds
Six hospitality-software shifts shaping 2026 builds.
- Mobile-first guest experience as competitive baseline. Mobile check-in, mobile key, in-stay messaging now expected by mid-tier and luxury brands.
- AI concierge and personalisation. RAG over property knowledge base for guest Q&A. Personalised upsell suggestions based on stay history.
- NDC airlines distribution maturing. New Distribution Capability replacing legacy GDS in mainstream airline distribution. Travel platforms increasingly support both.
- Sustainability and carbon disclosure. Carbon-per-stay reporting integrated into booking and post-stay. CSRD in EU drives this into mid-market builds.
- Direct-channel investment. OTAs commission pressure continues. Hotel groups invest in direct-booking conversion and loyalty-aware pricing as defensive moves.
- Stablecoin and crypto payments piloting. Selected hotel and travel platforms accepting USDC and PYUSD payouts for partner settlement. Still pilot, not default.
FAQ
Yes. Mews via Marketplace API. Oracle OPERA Cloud via OHIP and on-premise via OXI. Cloudbeds REST API. SiteMinder Channel API. RoomRaccoon, protel, and apaleo supported through API or file-based exchange.